I had heard a lot of great things about Genaro's from both friends and reviews in local media and decided to try it out on a Friday night. The place was packed, the small restaurant in the end of a strip mall had not a spare seat except for some at a bar area.
We took our seats, not sure if it was waiter service or whether we ordered at the counter that a guy in charge of the register. After about 10 minutes of watching waiters pass by and not acknowledge us (a pet peeve of mine...just say that you will be there in a minute!) we finally caught someone's eye who apologized, said they were busy and someone would be with us shortly.
We ordered from the extensive menu written both on the wall and paper versions. I ordered the grilled chicken with fried plantains and black beans and my husband ordered the grilled steak with rice and spicy beans. The food took about 15 minutes to arrive in which time we didn't see our waiter.
The food was OK, the chicken slightly dry, the beans were cold. The fried plantains were excellent and my husband's rice was nice and moist. I think if we had chosen to visit at a time when it was not quite so busy we would have received better quality food and service. However, personally I feel that a restaurant is put to the test when it is busy and if it can't cope...it's the fault of the management and nobody else.
This restaurant earns 2 stars for OK food but poor service.
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